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FAQs - frequently asked questions


General information


Our company specializes in the sale of designer furniture and accessories, as well as interior design of private rooms and companies. In addition to this online shop we have a 700 sqm exhibition and a city store in Würzburg. We are certified retailers for all brands and articles in our online shop and buy directly from the manufacturers, without any middlemen. You can find more information on our About us page.
All articles we offer here in the shop are originals with certificate of authenticity. As a licensed trade partner of our manufacturers we are not allowed to sell copies.
Our company structure with citystore, onlineshop and exhibition enables us to offer you even more articles of ours which you cannot find in our onlineshop. Simply send us an inquiry by e-mail to info@einrichten-design.de or call us at +49 (0)931 / 8 09 92 - 200.
We can also request products for you from manufacturers that we do not have in our online shop. Simply send us an inquiry by e-mail to info@einrichten-design.de or call us at +49 (0)931 / 8 09 92 - 200.
Please note that we also offer single items and exhibits in our online shop. These are limited in their number of pieces, so that they are reserved for prior sale. It is also not possible to exchange a single item.
No, to protect the environment, we do not print and send a pure product catalogue. Instead, we publish our einrichten design magazine twice a year, which includes products as well as numerous interesting articles and reports.


Technical details


For carpets you need plastic glides. For all other floors such as laminate, parquet, stone, lino or tiled floors you need felt glides that do not scratch the floor. If you have further questions, please feel free to contact us: By e-mail to info@einrichten-design.de or by phone at +49 (0)931 / 8 09 92 - 200.
PMMA stands for polymethyl methacrylate. However, it is often better known as Plexiglas, other names are also Acrylic glass, Plexilite; Polarlite, Lucite or Riaglass.
HPL stands for High Pressure Laminate - in English: laminate pressed under high pressure. To produce HPL, several layers of paper are impregnated in melamine resin. This creates a resistant thermosetting plastic after curing. HPL is recommended when the use of a particularly robust material is advisable. It is also weatherproof and easy to clean, making it suitable for outdoor use.
CPL stands for Continuous Pressure Laminate - this is a process in which the continuous pressing of several layers of paper and the subsequent coating with a layer of hardening melamine synthetic resin creates a resistant product. CPL is more abrasion, scratch and impact resistant than many other surfaces.
For a surface height of up to 90-100 cm you should choose a bar stool with a seat height of 61-70 cm. For surface heights between 105-110 cm, a seat height of 71-85 cm is recommended. For an even higher counter, the bar stool should have a seat height of at least 86 cm and higher.
Of course, the optimal table size depends on various factors, so the frame of the table and the width of the chairs that are placed on it must be considered. Nevertheless, it can be said that you should allow for about 70 cm per person. This means, for example, that four people can sit next to each other at a 280 cm wide table.


Orders


Are you moving or are you on holiday at the expected delivery date? You are welcome to contact us and we will try to arrange a later desired delivery date for you. If this is not possible, we will of course inform you. This way we avoid disappointment.
Our prices in the shop include the respective valid German value added tax rate. For orders from countries of the European Community, this value added tax applies. For orders from third countries (e.g. Switzerland) the tax conditions there must be observed. You can also see this in the shopping cart. As a commercial customer you can give us your VAT ID number and we will charge you the net amounts.
Our vouchers are redeemed by means of a voucher code, which you can enter during the ordering process. You will receive this code in a PDF document when you purchase a voucher. The voucher value will be deducted from the total amount of your purchase in the shopping cart. Regardless of whether you wish to pay the remaining costs by credit card, instant bank transfer or even Paypal?
We are also happy to take your order by phone at +49 (0)931 / 8 09 92 - 200. Please note that in case of an order by phone, only payments in advance, Paypal or credit card are possible.


Payment


We offer you several ways to pay for your order with us. Among other things you can pay by credit card, Paypal or by advance bank transfer. You can find a detailed overview of the payment conditions under payment.
We grant you 3% discount for the payment method prepayment by bank transfer. Please understand that we cannot grant you the 3% discount if you pay by means of a payment service provider such as Paypal, Amazon Pay or by credit card, as we as the seller incur additional charges in this case.
To pay an order by invoice, on the one hand a credit check is necessary and on the other hand the billing address must be identical with the delivery address.


Shipping


The amount of the shipping costs can be found for each item in our online shop or listed in under shipping costs.
Since our products are high-quality designer goods, which are partly manufactured individually only after an order has been placed, longer delivery times may sometimes occur. The delivery will take place within the period of time stated on the product detail page of the ordered article. We will be happy to inform you about the delivery time of your desired article on request. Please note that the information given here is always an estimated delivery time, which will be communicated to us by the manufacturers. Delivery delays or faster deliveries are possible. In case of delivery delays we will inform you understandably as soon as possible. You also have the possibility to leave a short note during the ordering process, at which time a delivery is not possible. We will then gladly take this into account.
We offer an express delivery of immediately available items during the order process. If you select this and order by 10 a.m. (on weekdays), we will ship your item the same day.
We deliver VAT-free to Switzerland. If you register as a customer, you will automatically see net prices without the German VAT. We ship DDU duty unpaid, i.e. the recipient pays the 7.7% Swiss VAT as well as possible import fees of the shipping company. The costs here are max. 110 CHF. For smaller orders we deliver with DHL or UPS.
We send smaller parcels with the parcel service UPS, larger parcels are sent by a forwarding agency or via DHL. If you receive your order via a forwarding agency, they will arrange a delivery date with you by phone. If you cannot be found despite having made an appointment with the shipping company, we ask for your understanding that we will have to charge you for the additional shipping costs incurred.
You will receive an e-mail from us on the day of the goods issue. If your order was sent by parcel service, the goods usually arrive one or two days later. If the goods are shipped by a forwarding agent, you will receive a telephone notification from the delivery agent.
We deliver our products to the respective destination when booking the premium shipping and assembly service with our in-house assembly team. There we unpack the goods, assemble them and take the packaging with us for disposal. This does not include structural changes, such as fixed installation on walls, ceilings or floors and electrical work.


Retoure


In order to avoid returns, we will be happy to advise you in detail in advance. For many of our articles it is possible to order colour and material sample cards in advance. Some of our articles can also be inspected personally in our exhibition in Würzburg. If you do not like an ordered article or if it does not fit as intended, you have the right of withdrawal. You will find all further information in our revocation instruction.
There is no right of revocation for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or that are not suitable for return due to their nature.
If you are not satisfied with the ordered goods and wish to return them, we ask you to please take the following steps to ensure a smooth processing of the return: Please contact us in advance, either by e-mail to info@einrichten-design.de or call us at +49 (0)931 / 8 09 92 - 200. This way we can determine together the time and type of return shipment. In any case, please enclose a copy of the delivery note or invoice with the return shipment. However, please note in advance that these are not mandatory requirements for the effective exercise of the right of cancellation or that this should be restricted by this.
When accepting the goods, please make sure that no external damage is visible on the package. If these are clearly visible, do not accept the package. Otherwise the transport insurance does not apply and we cannot guarantee exchange.
No, we are not obliged to collect our shipping packaging from you, as we work with the service provider BellandVision. You can find more information about this at www.bellandvision.de.