Returns / Complaints - Contact form and frequently asked questions
Requirements for returns
- Maximum 28 days from receipt of the goods have passed.
- The goods are in their original packaging.
- On the goods are no traces of use.
- It is not an order-related manufactured product.
- It is not a product declared as a single item, exhibition item or defective copy.
<! -- <! --
Frequently asked questions
In order to avoid returns, we will be happy to advise you in detail in advance. For many of our articles it is possible to order colour and material sample cards in advance. Some of our articles can also be inspected personally in our exhibition in Würzburg. If you do not like an ordered article or if it does not fit as intended, you have the right of withdrawal.
There is no right of revocation for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or that are not suitable for return due to their nature.
If you are not satisfied with the ordered goods and wish to return them, we ask you to please take the following steps to ensure a smooth processing of the return: Please contact us in advance, either by e-mail to email@example.com or call us at +49 (0)931 / 8 09 92 - 200. This way we can determine together the time and type of return shipment. In any case, please enclose a copy of the delivery note or invoice with the return shipment. However, please note in advance that these are not mandatory requirements for the effective exercise of the right of cancellation or that this should be restricted by this.
When accepting the goods, please make sure that no external damage is visible on the package. If these are clearly visible, do not accept the package. Otherwise the transport insurance does not apply and we cannot guarantee exchange.
No, we are not obliged to collect our shipping packaging from you, as we work with the service provider BellandVision. You can find more information about this at www.bellandvision.de.