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Shipping costs and delivery

Ordering conditions by country zone


Delivery organization Shipping costs details
DHL
  • delivery time: 1-3 working days
  • tracking via DHL Tracking
  • one delivery attempt, if customer not available goods will be delivered to post office or neighbour, notification by letter in your mailbox
  • delivery from Monday to Saturday
UPS
  • delivery: 1-2 working days
  • notification via E-Mail
  • up to 5 delivery attempts, then return to einrichten-design
  • delivery from Monday to Friday
Express
  • € 20,-
  • only for goods fit for parcel shipment
  • orders done until 10:00 o´clock on workdays delivery will be delivered next workday
  • express is only possible for delivery within Germany
Forwarder Raben / Geis
  • Only for larger products such as chairs, armchairs or floor lamps
  • Shipping time: 3-5 working days
  • Telephone or mail notification
  • Free curbside delivery
  • Delivery from Monday to Friday (mostly in the morning to early afternoon)
  • No disposal of packaging / pallet

Please note that we have to charge the additional costs of the freight forwarder if, despite making an appointment, the recipient is not found or the furniture cannot be accepted on site.
If delivery is not possible during normal delivery times, we ask for feedback in advance.

VIP shipping
  • delivery is "free use" (for example in your living room) including unpacking of the goods and disposal of the packaging
  • previous delivery notification of a fixed delivery day after consultation with you. In addition 1h before delivery a telephone dispatch notification
  • delivery usually takes 5-10 business days for stock items
  • currently available in Germany for 99, - € and to Austria for 199, - € possible
  • we reserve the right to supply larger furniture for example, USM furniture, sofas, beds, ourselve or through our furniture forwarder (HMT / büroforum). (The delivery takes place here with telephone notification and incl. Contracts in your apartment)
  • we will gladly assemble your furniture ready for use. Here you can inquire.
Pick-up by customer
  • at the Citystore (Spiegelstraße 2, Wuerzburg)
  • in the head office (Edith-Stein-Straße 3, Wuerzburg)
  • you receive 3 % discount for pick-up
  • please note the individual delivery time displayed on the product page. Goods we have in stock normally leave our warehouse within 24 hours.
  • within Germany and Austria the delivery is free of charge from 40 €. If the value is less than € 40, shipping costs of € 4, - will be added.
  • for cash on delivery € 9,50 are charged.
  • delivery to DHL Packstation is possible. Just state the delivery address accordingly.

For Parcel-Shipping
  • From GBP 2.000,- : free shipping..
  • Under GBP 2.000,- : GBP 20,- shipping costs apply
  • ATTENTION: We only ship to the UK from 135 GBP value of goods (excluding shipping costs).
  • Costs for the buyer: Import tax at the rate of British VAT and any applicable customs duties.
Forwarding agent delivery
  • Up to GBP 8750,- : GBP 254,- shipping costs
  • From GBP 8750,- without shipping costs
  • Costs for the buyer: Import tax at the rate of British VAT and applicable customs duties.

  • German VAT of 19% is not charged for deliveries to the UK.
  • Delivery is "DDU" free domicile, duty unpaid. The import tax in the amount of the British VAT and any applicable customs duties will be invoiced to you directly by the shipping service provider.
  • We ship products that can be sent by parcel post to the UK with DHL. Larger deliveries are made with the freight forwarder Kühne + Nagel or our own freight forwarder.


Costs Details
Parcel service delivery
  • For parcel shipments up to CHF 100,- we charge shipping costs of CHF 19,- + CHF 2,80 customs clearance fee. 
  • Parcel shipments over CHF 100 are free of shipping costs. An additional CHF 2.80 customs clearance fee will be charged.
  • Please note that the goods are delivered from GERMANY. The customs fees are transparently displayed and charged in the checkout. There are NO additional costs and fees.
Forwarding agent shipping
  • For freight forwarding deliveries up to CHF 2.500,- there are CHF 95,- shipping costs + CHF 110 customs duties
  • Freight forwarding deliveries from CHF 2.500,- are free of shipping costs. CHF 110 customs duties will be added

Customs/duty fees:

for parcel service delivery, customs clearance fees of CHF 2.80 are added. These are added to the shipping costs and are transparently displayed and charged in the checkout. Swiss VAT of 7.7% will be charged for delivery to Switzerland. You will not be charged any additional taxes.   In our Swiss online shop, the destination country Switzerland is always assumed, and Swiss VAT is shown accordingly. For deliveries of larger goods, you will receive your order by freight forwarder. In this case there is a charge of CHF 110,-, which is also shown and charged to you directly in the checkout of our shop. Otherwise, there are no further costs for you here! 

If you state a German delivery address  as a Swiss customer we can pay back the German VAT after export to Switzerland and receipt of an invoice stamped by the Swiss customs. Please feel free to contact us for further questions.

Shipping costs details
  • delivery time: 3-6 working days
Parcel service delivery
  • free shipping from 100 €
  • if the value is less than € 100, shipping costs of € 8, - will be added
Forwarding agent shipping
  • free shipping from € 1.200, -
  • if the value is less than € 1.200, - shipping costs of € 60, - will be added
  • the island surcharge is depending on the postal code between 70 € and 500 €. Please inquire in advance. Otherwise we will inform you after order about the exact height.
  • no disposal of the packaging / possibly pallets
Shipping costs details
  • delivery time: 3-6 working days
Parcel service delivery
  • free shipping from 100 €
  • if the value is less than € 100, shipping costs of € 8, - will be added
Forwarding agent shipping
  • free shipping from € 2000, -
  • if the value is less than € 2000, - shipping costs of € 90, - will be added
  • the island surcharge is depending on the postal code between 70 € and 500 €. Please inquire in advance. Otherwise we will inform you after order about the exact height.
  • no disposal of the packaging / possibly pallets
Shipping costs details
  • delivery time: 1-2 weeks
Parcel service delivery
  • Under € 2.000 ,- : € 19 ,- shipping costs
  • Above € 2.000 ,- : free shipping
Forward agent shipping
  • free shipping from 5.000€
  • if the value is less than 5.000 € shipping costs of 290 € will be added
  • For delivery to an island, an island surcharge between 75 € and 500 € will be added
  • No disposal of the packaging / possibly pallet
  • import tax in the amount of the respective recipient country and customs fees
Shipping costs details
upon request*
  • shipping costs cannot be told in advance for every product.
  • please send a request
  • we calculate the shipping costs for the desired product(s) and send you an individual offer
  • import tax in the amount of the respective recipient country and customs fees
Shipping costs details
  • Parcel Service Delivery up to 500 Euro - 75 Euro
  • Parcel Service Delivery from 500 Euro - between 30% and 50% of the value
  • Forward agent shipping - 1900 Euro + 45% customs clearance fee.
  • arising customs fees are to be paid by the buyer
  • The shipping costs are a guideline. Should the actual shipping costs differ greatly from this guideline we reserve the right to cancel your order and send you a new offer with adapted shipping costs. This is the case with bulky and large goods.
  • Note for shipping to the USA: We take care of customs clearance for you, i.e. you do not need your own broker. By importing into the USA, you as the recipient will incur 45% fees, which will be charged to you directly in the checkout of our store. Otherwise there are no further costs for customs clearance for you.

Delivery times 

  • Delivery time for immediately available items  
Goods for immediate delivery leave our warehouse within 24 hours on weekdays. You can recognise these items directly on the product by the green note "immediately available". Excluded are forwarding items that are shipped to non-EU countries.

  • Delivery time for items not in stock

Delivery is usually made within the period stated on the product detail page of the ordered item. Please note that the information given is always an estimated delivery time, which is communicated to us by the manufacturers. Delivery delays or faster deliveries are possible. In case of delivery delays we will inform you as soon as possible.  We will be happy to inform you of the delivery time of your desired item upon request. Simply call us at 0049 931 80992-200. 

Note: You also have the option of leaving a short note during the ordering process stating when delivery is not possible. We will then be happy to take this into account.  

Parcel service shipments

e.g. for home accessories, compact furniture or table lamps etc.

Forwarding Agent Consignments

e.g. for tables, large seating furniture or floor lamps etc.

Via parcel service:


  • Please check the delivered parcel for external damage and refuse the delivery if necessary. With your signature you confirm that you received the parcel in perfect condition. Should you accept the parcel despite visible outer damage the transport insurance is invalid and we cannot guarantee an exchange.



Via forwarder:


  • delivery appointment: If you receive your order via forwarder Kühne + Nagel or our own moving company you will be contacted via phone to arrange a delivery appointment. Should you not be available despite appointment please note that we have to charge the arising additional transport fees.

  • If delivery by truck is not possible due to the conditions on site, please notify us. Otherwise, the full costs will be charged. This includes, for example, narrow alleys, such as in the inner city area or similar.

  • delivery: Upon receipt of the delivery via forwarder unpack the goods in front of the driver and check for damages. Should the driver not wait that long sign under reservation as later claims are not accepted otherwise. Do not accept clearly damaged parcels but refuse the delivery. Please make sure that the driver notes slight damages of the packaging. Should there be a defect please notify einrichten-design immediately. We will make sure to send you a replacement. We We will arrange pick-up of the damaged goods. Please store damaged goods including packaging.



Note: Please check the delivered parcel immediately for externally visible damage and refuse acceptance if necessary. With your signature you confirm that you have received the parcel in perfect condition. If you accept the package despite clear damage, the transport insurance does not apply and we cannot guarantee an exchange.



Designer bargains at a special price

Note for single items, showpieces and imperfect items:  The offers are only valid while stocks last. The items are limited in quantity, so they are subject to prior sale. Exchange is also not possible. The additional shopping basket discount of 5% applies to single and exhibition items (except for the Eames Lounge Chair by Vitra).


einrichten-design.de is a member of BellandDual

The Packaging Ordinance obliges manufacturers and distributors to license all sales packaging delivered to private end consumers with a dual system and thereby ensure proper take-back and recycling. BellandDual has been approved by the competent authorities nationwide in accordance with the Packaging Ordinance and organises the separate collection and recycling of used sales packaging close to households. Our sales packaging is licensed with BellandDual in accordance with the ordinance.  Our membership in BellandDual exempts us from the obligation to take back the packaging. You can find more information at www.bellandvision.de  

Our mission

What you can expect from us? Personal, individual and passionate service. From the first contact to the delivery of your order. Read more about what we expect from ourselves here.

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Our design principle: consciously fair.

As your professional partner for consulting and shipping, we offer a wide range of fair products. All for a high quality and timeless design that will accompany you for a lifetime.

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