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Delivery and Shipping costs

Shipping methods (Germany & Austria)

Delivery organization Shipping costs details
DHL
  • delivery time: 1-3 working days
  • tracking via DHL Tracking
  • one delivery attempt, if customer not available goods will be delivered to post office or neighbour, notification by letter in your mailbox
  • delivery from Monday to Saturday
DPD
  • delivery time: 1-3 working days
  • tracking via DPD Tracking
  • up to 3 delivery attempts, then delivery to DPD office / partner
  • delivery from Monday to Saturday
UPS
  • delivery: 1-2 working days
  • notification via E-Mail
  • up to 5 delivery attempts, then return to einrichten-design
  • delivery from Monday to Friday
Express € 20,-
  • only for goods fit for parcel shipment
  • orders done until 10:00 o´clock on workdays delivery will be delivered next workday
  • express is only possible for delivery within Germany
Forwarder Kühne + Nagel
  • only for bigger parcels like chairs, armchairs or floor lamps
  • delivery time: 3-5 working days
  • appointment via phone
  • delivery behind the first lockable door
  • delivery from Monday to Friday
VIP shipping
  • delivery is "free use" (for example in your living room) including unpacking of the goods and disposal of the packaging
  • previous delivery notification of a fixed delivery day after consultation with you. In addition 1h before delivery a telephone dispatch notification
  • delivery usually takes 5-10 business days for stock items
  • currently available in Germany for 49, - € and to Austria for 99, - € possible
  • we reserve the right to supply larger furniture for example, USM furniture, sofas, beds, ourselve or through our furniture forwarder (HMT / büroforum). (The delivery takes place here with telephone notification and incl. Contracts in your apartment)
  • we will gladly assemble your furniture ready for use. Here you can inquire.
Pick-up by customer
  • at the Citystore (Spiegelstraße 2, Wuerzburg)
  • in the head office (Edith-Stein-Straße 3, Wuerzburg)
  • you receive 3 % discount for pick-up
  • please note the individual delivery time displayed on the product page. Goods we have in stock normally leave our warehouse within 24 hours.
  • within Germany and Austria the delivery is free of charge from 40 €. If the value is less than € 40, shipping costs of € 4, - will be added.
  • for cash on delivery € 9,50 are charged.
  • delivery to DHL Packstation is possible. Just state the delivery address accordingly.

Costs for shipment to Switzerland

Costs Details
  • the delivery is free of charge from € 100,-.
  • if the value is less than € 100,- shipping costs of € 8, - will be added
  • costs for the buyer: Import tax equal to the Swiss VAT, customs/duty fees

The German VAT of 19 % is not charged when shipping to Switzerland. Upon registration with a Swiss address in our shop or for orders from Switzerland the German VAT is deducted automatically. Delivery is "DDU" free domicile duty unpaid.

Customs/duty fees:

We deliver smaller parcels with DHL. In this case the customer has not to pay any customs/duty fees. For delivery of larger goods you will receive your order via forwarder.  Here max. 90,- to 110,- CHF are charged, invoiced directly by the forwarder to you. The parcel service / forwarder sends and invoice to you after delivery. There are no further costs for you!

If you state a German delivery address  as a Swiss customer we can pay back the German VAT after export to Switzerland and receipt of an invoice stamped by the Swiss customs. Please feel free to contact us for further questions.

Shipment to country zone I (Belgium, Netherlands, Luxembourg, Denmark, Sweden, France, Poland, Czech Republic, Hungary, Slovenia, Slovakia)

Shipping costs details
  • delivery time: 3-6 working days
  • free shipping from 40 €
  • if the value is less than € 40, shipping costs of € 4, - will be added

Shipment to country zone II (Italy, Greece, Finland, Portugal, Spain, Bulgaria, Norway, Great Britain, Ireland, Turkey, Malta, Estonia, Latvia, Lithuania, Romania, New Zealand)

Shipping costs details
9 % of product value
  • delivery time: 1-2 weeks
  • (if arising) customs fees have to be paid by the buyer

Shipment to country zone III (rest of the world except USA & Canada, e. g. rest of Europe, Croatia, Albania, South America, Middle East, East Asia, China, Africa)

Shipping costs details
upon request*
  • shipping costs cannot be told in advance for every product.
  • please send a request
  • we calculate the shipping costs for the desired product(s) and send you an individual offer
  • import tax in the amount of the respective recipient country and customs fees

Shipment to country zone IV (United States of America, Canada, Japan, Australia, United Arab Emirates)

Shipping costs details
40 % from the product value
  • arising customs fees are to be paid by the buyer
  • for products suitable for shipment via DHL shipping can be lower, we will inform in advance on request
  • The shipping costs of 40 % from the order value are a guideline. Should the actual shipping costs differ greatly from this guideline we reserve the right to cancel your order and send you a new offer with adapted shipping costs. This is the case with bulky and large goods.

Delivery

Via parcel service

Please check the delivered parcel for external damage and refuse the delivery if necessary. With your signature you confirm that you received the parcel in perfect condition. Should you accept the parcel despite visible outer damage the transport insurance is invalid and we cannot guarantee an exchange.

Via forwarder

  • delivery appointment If you receive your order via forwarder Kühne + Nagel or our own moving company you will be contacted via phone to arrange a delivery appointment. Should you not be available despite appointment please note that we have to charge the arising additional transport fees.
  • delivery Upon receipt of the delivery via forwarder unpack the goos in front of the driver and check for damages. Should the driver not wait that long sign under reservation as later claims are not accepted otherwise. Do not accept clearly damaged parcels but refuse the delivery. Please make sure that the driver notes slight damages of the packaging. Should there be a defect please notify einrichten-design immediately. We will make sure to send you a replacement. We We will arrange pick-up of the damaged goods. Please store damaged goods including packaging.