Help & Service
Help & Service
On this page we want answer you short and pregnant frequently appearing questions. This page will be often updated. Therefore visit this page often.
If you want to see an answer, simply click on the question and the answer will appear under the question. If you want to hide the answer, click a second time on the question.
GeneralWe are an approved specialist dealers for all brand names and articles shown here in the shop and buy directly from the manufacturer, without a middle man.
Who are we ?
Original or fake ?
Do you deal in other makes or models ?
Do you need a particular article as a present for a special occasion?
With which orders from overseas is VAT applicable ?
How can I make a refund claim?
How can I redeem a coupon?
Any coupon that was bought from us is redeemable in conjunction with a coupon code. This code is to be found in the "coupon PDF" that you can download after the purchase.
When an order is subsequently placed, the coupon code should be entered in the appropriate field in the "Payment Details" section. A deduction from the total to the value of the coupon will then be shown in the order summary.
This will be the case whether you pay by credit card or by instant transfer or by Paypal: You will only ever be charged the reduced amount.
How can I find a product?
There are two ways to look for a product:
You can either use the navigation feature of our website. Under menu item "Products" you can select the desired product category, i. e., lamps, living, sitting, et c. Or you can locate a product via the seach box or the advanced search function, by entering the model, manufacturer or designer in order to find the desired item.
If you cannot find what you desire, please feel free to telephone us on 0931/4679828.
Technical know how
Which slide do I need for my chair ?
Dispatch and payment
How high are the costs of delivery ?
How can I pay ?
An overview of our payment agreements you find in our info section.
How long is the delivery time?
On request we will state the delivery time of your desired article. Send a fax or call us, phone 0049 931 46798-28.
When delivering to Switzerland is the German VAT deducted? And how high are the shipping costs?
Per order we charge 25,- EUR for the creation of the customs documents. We deliver DDU,
i. e. the Swiss VAT 8 % and (if they arise) customs fees have to be paid by you. For shipments delivered
by our forwarders (i. e. goods which due to their measurements cannot be send by parcel services) the costs
are not higher than 70,- EUR. Smaller parcels are delivered by DHL/UPS, who also charge a fee.
With which package delivery service do I receive my goods?
How do I find out when my goods were sent out by einrichten-design?
What is Paypal?
How can I return goods?
In case you want to return the goods we ask you to keep to the following to ensure quick and easy processing. Please contact us beforehand by phone (0931/4679828) or by e-Mail (email@example.com), so that we can organize the time and manner of pick-up.
If possible send a copy of the delivery slip or invoice with the return shipment. Please note in advance that these are not obligations for the revocation to be accepted nor will it be restricted hereby.
What should I do if goods have been damaged in transit?
n the case of consignments that are delivered by UPS:
At the time of the delivery, please make sure that the packaging is undamaged. Should you observe damage to the packaging of the consignment, please do not accept the it, because then the insurance cover would be forfeited, and could no longer undertake to exchange the goods.
In the case of consignments that are delivered by a haulage contractor:
Where goods are delivered to you a haulage contractor, unpack them in the presence of the delivery staff and examine them for damage.[bt]If the delivery staff declines to remain while you inspect the goods, only acknowlege their receipt conditionally. Otherwise refund claims that are made at a later stage cannot be accepted.